SONGHERE SUPPORT
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QUICK ANSWERS
Frequently asked questions
Most SongHere features rely on iPhone permissions, Apple services, and your iCloud account. These steps resolve the most common issues.
01What if SongHere cannot identify a song?
Check your network connection and allow microphone access under Settings → Privacy & Security → Microphone. Move closer to the audio source, reduce background noise, and try again. Live performances, remixes, covers, or very quiet audio may not produce a match.
02Why is there no location on a music memory?
Location is always optional. You can allow While Using the App access after a match, or add and edit a place later. Declining location does not prevent music identification.
03What if iCloud sync is not updating?
Make sure both devices use the same Apple Account, iCloud Drive is available, and the network is working. Sync may take a little time, so keep SongHere open briefly before checking the other device. New content can remain on-device while iCloud is unavailable and sync when the system recovers.
04Why is full Apple Music playback unavailable?
Full playback depends on your Apple Music account, subscription, storefront, and track availability. Confirm Media & Purchases in Settings and authorize SongHere when prompted. A preview or Open in Apple Music option may appear when full playback is unavailable.
05How do I delete one memory or all data?
Remove a place, note, photo, or short video from an individual memory, or delete that memory. To remove everything, go to SongHere → Settings → Data → Delete All Data. With iCloud enabled, deletion syncs to your other devices. Uninstalling the app is not a substitute for Delete All Data.
06Can deleted data be recovered?
No. The SongHere developer cannot browse your private iCloud database or manually restore deleted memories. Before deleting, make sure you no longer need their photos, short videos, notes, or places.
BEFORE YOU EMAIL
Help us understand the issue faster
- 1Include your SongHere and iOS versions
- 2Describe the steps immediately before the issue
- 3Do not send private media or precise locations unless needed